To ensure our customers' safety and prevent fraud, we conduct address verification. We may contact your credit/debit card issuer to confirm your identity and verify the validity of your purchase.
Pay attention that orders with the same shipping and billing addresses are more likely to ship faster.
In case you decided to ship your order to the address that is different from your billing address, we will need an extra day to verify it.
Phone confirmation is part of our order verification process. Our representative may contact you directly at your billing phone number in case we need to confirm certain information for your order to be processed. We conduct phone confirmations primarily to protect you and identity-theft victims from debit or credit card fraud. If you are not available, we may email you or leave a message asking you to call us back as soon as you can. Please note that your order may be set on hold until we can contact you.
