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The SmartWORKS™ NGX is an all-in-one resource for logging behind a PBX. Every key pressed, call taken, and telephone action performed by an agent is automatically decoded and sent to the recording application. A powerful set of features, combined with PBX integration, makes the NGX a true single slot solution for call logging application providers. The SmartWORKS™ API provides framer alarms and network statistics to pass easily into performance monitoring applications. Event-driven framer alarms are generated with a loss of signal condition. Network statistics are for both sides of the conversation, incoming and outgoing. Statistics such as synchronization errors, line amplitude, noise or clipping are via a simple API function call.
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