Viking ACA-1A Automated Call Attendant

The ACA-1A Automated Call Attendant provides a professional solution for increasing call handling capacity without adding costly staff. The ACA-1A answers promptly and courteously and allows callers to route themselves, with a touch tone phone, to an extension or department. Callers can interrupt the message at any time by dialing a single digit or extension. Callers without Touch Tone phones default to a live attendant. The ACA-1A is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 10 departments or extensions.

Features:

• Professionally greets and processes calls
• Bilingual mode offers menu selection in two languages
• Compatible with Centrex, PABX, Hybrid, Key and many other systems
• Processes approximately four calls per minute (stackable for greater capacity)
• Separate announcements for greeting / menu, confirmation and busy message
• Remote or local recording
• Non-volatile memory
• Stores up to (9) 16 digit speed dial numbers and (1) 32 digit number
• Record announcements with a standard carbon handset or tape player
• Blocks 8+ and 9+ dialing
• Touch tone interruptible announcement
• CPC disconnect detection
• Programmable ring delay
• Programmable hookswitch flash timing