Clear-Com, GEN-IC-ESS-12U-M, Gen-IC Virtual Intercom Essential, 12 Clients, 1 Month
Features:
- Gen-IC Virtual Intercom
- Worldwide Intercom Service by Clear-Com
- Agent-IC & Station-IC Virtual Clients
- LQ Analog & Virtual Interfaces - 2-wire, 4-wire, GPIO, I.V. Direct (IVC), SIP
- I.V. Core Technology
- Decentralized audio mixing & routing - Channels: 24, Transports: Call, RMK, Control Events
- Globally Linked or Regional Deployment
- Adjustable low latency Opus codec per port
- Gen-IC Supports
- Virtual Intercom - Fully virtual multi-channel intercom
- Hybrid Intercom - Virtual Clients for on-site systems
- Bridging Intercom - Multiple sites, Without specialized hardware or networking
- Gen-IC Essential
- Virtual Intercom
- Up to 12 Channels
- From 8 to 144 Agent-IC/Station-IC
- Up to 6 Linked Gen-IC
- Monthly Subscription
- Configuration
- CCM browser setup, config & status
- SkyPort Administration Portal
- Clear-Com Partner Transactions
- Workspaces for Gen-IC & LQ
- User & Credential Management
Gen-IC Virtual Intercom is a Clear-Com cloud hosted subscription service enabling 24 channel partyline deployments worldwide over the internet without dedicated intercom hardware or network requirements. Agent-IC and Station-IC Virtual Clients facilitate the intercom user using their mobile device or computer with multiple intercom channels, each with dedicated talk, listen, and level control in addition to visual call signals and device notifications. Gen-IC is scalable for small to large teams with low latency, operational robustness, and ease of use. Gen-IC can optionally be integrated into on-premises intercom and audio systems or peripherals using LQ interfaces.
Architecture
Gen-IC is built around Clear-Com's patented I.V. Core decentralized network mixing technology where all incoming audio is converted into Ethernet streams and intelligently routed to virtual clients and associated interface ports for mixing. Gen-IC is hosted in datacenters around the world and available over the internet without specialized networking.
Audio Transport
Gen-IC Virtual Intercom interfaces use the low latency Opus codec, supporting interface ports with either 12kHz or 20kHz frequency response, adjustments of data rate, bandwidth, and latency to optimize performance for the quality of service provided by the available network infrastructure.
Link Group1
In larger deployments one Gen-IC instance becomes the Link Group designated leader ensuring the system configuration, channels and assignments are shared by all Gen-IC instances and/or LQ interfaces in the Link Group and that operation continuous in case of an outage of any Link Group member.
Gen-IC linking facilitates:
- Capacity: Multiple Gen-IC subscriptions can be linked to make use of their combined capacity, permanently or temporarily, with Gen-IC subscriptions of different durations.
- Hardware Interfacing: Gen-IC linked LQ interfaces facilitate interfacing to dedicated intercom systems around the world.
- Latency Optimization: Gen-IC instances may be deployed in different datacentre regions for geographically displaced users to ensure optimal latency locally in each region.
Agent-IC & Station-IC Virtual Intercom Clients
Gen-IC supports the Agent-IC Virtual Mobile Client for Android and iOS as well as Station-IC Virtual Desktop Client for Windows and MacOS making them accessible over the internet without specialized networking.
Gen-IC provides Agent-IC and Station-IC Virtual Clients access to any Channel and associated LQ interface. Individual Agent-IC and Station-IC Virtual Client keysets provide with large talk/listen controls, individual level control, visual call signalling and device notifications. Gen-IC and the SkyPort Administration Portal host centrally administrated credentials for the Virtual Clients as well as Roles that may include different keyset configuration for the user and can be fixed to specific credentials, or selected from the clients.
Virtual, Hybrid or Bridging Intercom Deployment
Gen-IC Virtual Intercom supports various deployment use cases:
Virtual Intercom
Agent-IC & Station-IC Virtual Intercom Clients supported by Gen-IC provide a fully virtual multi-channel intercom system without dedicated hardware or networking for short- or long-term deployments.
Hybrid Intercom
LQ interfacing to hardware intercom systems allows Agent-IC & Station-IC Virtual Intercom Clients supported by Gen-IC to be added to the hardware intercom without networking or capacity constraints for short- or long-term deployments.
Bridging Intercom
LQ interfacing to hardware intercom systems at multiple geographically displaced locations supported by Gen-IC allows the systems to be bridged together without dedicated networking for short- or long-term deployments.
Configuration
Once Gen-IC is deployed it is operated using the browser-based Core Configuration Manager™ (CCM) interface which facilitates setup, configuration, and monitoring. CCM is designed to be used with standard web browser on computers and tablets. CCM setup includes naming of Gen-IC Link Groups, channels, LQ interface ports, creation of LQ virtual interface ports, configuration of bandwidth/latency, virtual client accounts and Virtual Client roles. CCM Configuration allows for association of LQ interface ports to channels and LQ direct connections as well as the ability to assign channels to keysets on virtual client roles. CCM Monitoring provides a page that displays the status of the system and its active connections.
SkyPort Administration Portal
SkyPort Administration Portal enables Clear-Com partners to fulfil Gen-IC subscriptions to their customers SkyPort workspace. Once purchased, the SkyPort Workspace enables the self-service administration of Gen-IC- permanently or temporarily - in addition to creation, distribution, and management of credentials for Gen-IC administrators and Virtual Clients users using e-mail, Google, Microsoft, or Apple authentication options.
Gen-IC Virtual Intercom Service
Gen-IC is provided as a service with variable:
Features
Gen-IC Essential: Fully Virtual Intercom with Agent-IC & Station-IC
Capacity
- Agent-IC & Station-IC Virtual Client users
- Up to 12 per Gen-IC
Intercom Channels
Duration
Note: Subscriptions automatically renew until cancelled
Gen-IC is available from Clear-Com partners around the world.
For more information, please see 
Data Sheet
