Shipping Policy

Browse help topics

Shipping Policy

Domestic Shipping

Prime Buy ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Orders may be processed for a shipment only to a valid physical address. We do not ship to P.O. Boxes.

Shipping Options

There are two shipping options available on our web site:

Standard Shipping – carrier of our choice: FedEx Ground or UPS Ground; In case you choose to proceed with Standard Shipping your order will be shipped via the regular Ground shipping method. Ground shipping can take 1-7 business days depending on the distance the package is traveling.
Expedited Shipping – carrier of our choice: FedEx Express Saver or UPS 3 Day Select. If you choose to proceed with Expedited Shipping your order will be shipped via expedited 3-day delivery shipping methods.

Neither Ground nor Expedited 3 Day Delivery shipping methods include Saturday delivery option. However, if you require Saturday delivery - we may offer it. Please contact us for details. Please note that additional charges may apply.

Note that for some items we offer Standard Shipping only. The available shipping options will be shown after you add a product to your shopping cart and enter your Ship To ZIP code. If you require a faster shipping option, please contact us.

Please note that the number of days shown below each shipping option in your Shopping Cart is “In Transit Time” only. It does not include time we require for order verification and processing, and time manufacturers require to build / assemble products, or any applicable lead times or other delays that may impact your order. For time critical orders, please Contact Us prior to purchasing.

Please read all shipping policies as well as terms and conditions before selecting the shipping option on your order. For time-critical shipments, expedited shipments, a specific date or Saturday delivery please feel free to call us at 1-855-969-9322.

Expedited Shipping

Expedited delivery is only available within the contiguous United States. To help ensure an urgent order is delivered to you as quickly as possible, please place your orders before 12 pm EST. We will put forth our best efforts to ensure your order leaves the warehouse ASAP. However, we are not able to guarantee that any order will be shipped the same day.

We do not guarantee same day shipping or pick up since some products may require additional handling before shipping (assembly, calibration, testing, certification, etc.), product is drop-shipped from manufacturer, we may run out of stock, orders can be delayed due to severe weather conditions or other unforeseen events, etc. We recommend you contact us before placing your order to make sure we are able to meet your deadlines.

Pick-Up and Storage

We may offer to pick up the merchandise from our warehouses or manufacturer's location on a case-by-case basis. The pick up needs to be requested before purchasing as additional arrangements, handling and storage fees may apply. Once we finish preparing your order, we will send you a note with pickup instructions. Prime Buy offers 14 days of free storage from the estimated pick up date. A storage fee of $50 per week for parcel shipments or $100 per week for LTL shipments will be applied to all orders that have not been picked up after the first 14 days. Any applicable storage fees must be paid in full prior materials release. All orders not picked up after 30 days of the estimated pickup date are considered abandoned and will be canceled. Besides, any storage, restocking fees, and any applicable expenses will be deducted from your order amount. The weekly storage fee is based on the daily average volume for space your inventory occupies in our or manufacturer's pickup point and associated labor expenses. Prime Buy reserves the right to make its own calculation of the storage and all applicable fees on abandoned orders. In the event of any conflict between Prime Buy calculations and information provided by the purchaser, Prime Buy's calculations will govern.

Shipping rates and charges

After entering your zip code on the Prime Buy checkout page, we'll show you your shipping options and charges. Shipping costs vary depending on a variety of factors, from package measurements (weight and dimensions), shipment type, distance, additional handling, address type and more. If you require a special shipping option – you will still enjoy very reasonable shipping rates. Simply contact us and our representative will assist you.

Sometimes our automatic system might miscalculate ship charges due to internal issues. If the actual shipping cost is significantly lower than it was calculated the difference will be refunded to you immediately. If actual shipping cost is significantly higher than it was calculated by our system our representative may contact you and request to cover the difference fully or partially. COD shipments are not available at this time.

Hazardous Shipping

Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer.

Free Shipping

Products marked with this logo qualify for Free Standard Shipping within the continental U.S. (excludes Alaska, Hawaii, PO Boxes and APO/FPO addresses) going to a single location.

Some products may qualify for free shipping when ordering in large quantities or together with other items of the same brand. Simply submit your request through our contact us form and make sure to include all part numbers and quantities you require together with your shipping address. We will reply with our offer ASAP.

Prime Buy offers standard ground free shipping for the delivery only, the following special options may apply extra charges:

Delivery to residential, limited access, or remote areas;
Lift-gate;
Inside delivery;
Special packaging;
Address correction.

Please read all shipping policies as well as terms and conditions before selecting the shipping option on your order. Feel free to call us at 1-855-969-9322 if you have any special delivery needs, requests or questions.

Shipment processing time

All orders are processed within 2-5 business days and shipped out within 1 to 5 business days depending on the availability of stock. Please allow additional days in transit for delivery. Orders are not shipped or delivered on weekends or holidays. We do not guarantee same day shipping or pick up since some products may require additional handling before shipping (assembly, calibration, testing, certification, etc.), products are drop-shipped from the manufacturer, we may run out of stock, orders can be delayed due to severe weather conditions or other unforeseen events, etc. Items that are on backorder will be shipped out as soon as they become available. We recommend you contact us before placing your order to make sure we are able to meet your deadlines. We will inform you by email that the merchandise is out of stock and give you an approximate date in which we expect our shipment to arrive. If the merchandise is delayed we will give you the choice to cancel your order.

Prime Buy will notify you if we are unable to deliver orders within the expected time frames. We reserve the right to cancel orders that have an extended lead-time. You will be contacted with recommendations for alternatives. If the order contains more that one product, we will cancel the products with extended lead-time and will ship the rest. We will charge your credit card less the cost of the canceled product, or void the transaction if the entire lead time is not acceptable.

Shipment Confirmation and Order Tracking

Your order status update with shipping Tracking Number is sent to your email address as soon as the item on your order is shipped. You may track your order at any time by logging into "My Account" Order Status / History or via UPS.com / FedEx.com Package Tracking.

Estimated delivery dates will be provided once your emailed tracking number has been activated by the carrier. UPS and FedEx do not count the pick-up day as a ship day.

In an effort to ensure secure delivery and to certify acceptance of delivery, signature confirmation may be required at time of delivery.

Missing Package

If tracking information reflects that a delivery has been completed, but you are unable to locate it please follow the steps below:

Verify that the shipping address on your order confirmation is correct. If it is not, please contact us .
If the delivery was completed, the package's tracking status or a delivery notice will indicate the location where the package was left by the driver. If your package does not require a signature it may have been left in your near area, such as the: front porch, back porch, garage entrance, side door. Packages that require a signature upon delivery will have additional information on the notice of delivery.
If your tracking information shows that the delivery was completed and signed for, the package may have been signed for by a neighbor. Check with other residents at your location to see if they have picked up the package.
If you still cannot locate the shipment, please contact us .

If the package was not delivered, it is the customer’s responsibility to contact Prime Buy in order to open an investigation case with a carrier.

Please note that carriers have 60 days liability period when the shipper may open an investigation case if the package was lost. If the customer does not contact us to inform about the undelivered order within 60 days after the order was shipped, we reserve the right not to accept the customer’s claim as a carrier will not be able to provide any information about the delivery process.

Special Delivery Options

Special Delivery is required for items that are oversized or overweight. These items will be shipped by truck and will be considered Outside Delivery service unless you specify additional needs as follows. All forms of Special Delivery require a loading dock or a Liftgate . If you do not have a loading dock at your facility, then Liftgate service is mandatory and will ensure that a truck with a liftgate capable of safely lowering your purchase to the ground is used for your delivery. Be sure to request Liftgate if you do not have a loading dock. Inside Building delivery may be added to your Special Delivery, in which case the driver will deliver the product inside your destination (home or office). Both Liftgate and Inside Delivery require separate charges in addition to the Special Delivery charge. The trucking company will contact you in advance and delivery will typically take 7-10 business days. The buyer or buyer’s representative must be present at time of delivery to sign for the delivery.

Please review the information outlined below to determine the exact type of Special Delivery you require.

Outside Delivery: The delivery team removes your item from the truck and leaves it nearby to complete the delivery. You are responsible for bringing the item inside the delivery location. If you would like your package to be brought into your delivery location, make sure you request the Inside Building delivery option.
Inside Delivery: The delivery team removes your item from the truck and brings it inside your building. Because Inside Building delivery requires extra time for the delivery team, an additional charge is required for this option.
Loading Dock: Your building is equipped with a loading dock. The delivery truck backs up to the loading dock and places your item onto the dock. If your delivery location is not equipped with a loading dock, make sure to request the Liftgate delivery option.
Liftgate: No loading dock is present at the delivery location. The delivery truck must be equipped with a liftgate to remove your item. Because the truck must be equipped with a lift gate, an additional charge is required for this option.

To see how the different Special Delivery Options work in conjunction, please read the following information.

Loading Dock/Outside Delivery: Your building is equipped with a loading dock; the delivery truck will back up to the loading dock and place your item onto the dock. You or your building’s warehouse team is responsible for bringing the item inside the delivery location. This is the least expensive combination, but should only be requested for delivery locations with a loading dock.
Loading Dock/Inside Delivery: Your building is equipped with a loading dock. The delivery truck backs up to the loading dock and places your item onto the dock. The delivery team then brings your item inside your building. This combination only requires an extra charge for the Inside Delivery option and should be used for delivery locations with a loading Dock only.
Liftgate/Outside Delivery: No loading dock is present at your building. The delivery truck must be equipped with a liftgate to remove your item. The delivery team takes the item off the lift gate and leaves it nearby to complete the delivery. This combination only requires an extra charge for the liftgate option, and should be used for delivery locations without a loading dock.
Liftgate/Inside Delivery: No loading dock is present at your building. The delivery truck must be equipped with a liftgate to remove your item. Once taken off the truck, the delivery team then brings your item inside your building. This combination is the most expensive because it requires extra charges for the Liftgate option and the Inside Building delivery option. It should be requested for delivery locations without a loading dock that do require the delivery team to bring the item inside the delivery location.

Shipping to APO/FPO/DPO Addresses

The USPS is the only method that can be used to send to a military APO & FPO address. We always opt for Priority Mail send packages to an APO/FPO address instead of regular mail. The Three Day, Two Day and Next Day shipping option is not offered to US APO/FPO/DPO boxes.
You may wish to review our B2G, Military and Law Enforcement page or contact us for more details.
While Prime Buy can provide proof of shipment, we will not be responsible for APO/FPO packages once they leave our facility.
All orders shipping to U.S. Military addresses must comply with U.S. Export Control Laws and Regulations. Under these laws, all shipments to an APO/FPO/DPO are considered international; therefore, export restrictions are applicable.

Please note orders that include products on the United States Munitions List (USML), in accordance with the International Traffic in Arms Regulations (ITAR), Title 22, Code of Federal Regulations Part 120-130, can never ship and are cancelled.

International Shipping

We can ship the products to the address of your freight forwarder in the US or to your address via our UPS/FedEx account or via a freight forwarder of our choice. On a case by case basis we can accept your UPS, FedEx, TNT or DHL account. In some cases we can offer a pick-up from the manufacturer's location or from our warehouse.

If we ship to the US address of your freight forwarder: your shipping charges will include the inland freight and insurance charge from our warehouse to the address of the freight forwarder. All other international forwarding and documentation charges will be billed to you by your freight forwarder.