If Prime Buy (or the manufacturer in case of drop shipment) has mistakenly sent you the wrong item, we will correct it. Please E-mail or Call Us and we will promptly correct the errors and reship the correct product at no additional cost to you. We will need you to return the incorrect product following the return procedure outlined below.
- Request RMA
- You can request returns for wrong items within 7 days from the date your order was received. Once your request is approved, you will be sent an RMA number and return shipping instructions or a return shipping label. Please do not ship your order back until you receive your RMA number and return shipping instructions.
- Please be sure to inspect the item you receive within 7 days. RMA requests applied for after 7 days from the date your order was received may be considered on a case-by-case basis, at Prime Buy's discretion.
- To request an RMA number, please email the following information at info@PrimeBuy.com:
- Prime Buy Sales Order Number;
- manufacturer's part number;
- product serial number;
- number of items to return;
- your email address and contact phone number;
- reason for your return.
- Please note that RMA numbers are valid for 14 days and cannot be extended or reissued. Returns must be received within 14 business days from the date of issuing RMA.
- Receive RMA
- Once approved, you will receive an email with your RMA number and shipping address for return.
- Pack
- Repack the item in its original package or include the original package with the item in another box. All items must be unassembled and re-packaged in the way they were received.
- Please pack the items to prevent damage in transit and keep the product's packaging in its original condition.
- All products being returned must be 100% complete, in a new, re-sellable condition, with the original software, components, cables, documentation, manual(s) and accessories.
- Customer should prominently display the RMA number on the outside shipping boxes containing the item to be returned. The original product carton should not be defaced by marks or tape.
- Ship
- Please do not ship returns to Prime Buy address. Products sold on our website may only be returned to the shipping address specified in the return shipping instructions. We will not be responsible for the additional costs associated with the reshipping, insurance, and address correction if the return is received at Prime Buy address.
- To ship the defective product back, we will provide a UPS / FedEx shipping label or an account number.
- Testing & Inspecting
- All returns will be inspected and tested upon receipt.
- Replacement
- A replacement can be processed upon inspection and will be shipped at our cost. We will send you an email with the Tracking Number once it is shipped.
- If the customer chooses not to receive the product replacement but requests a refund, up to 30% restocking fee may apply. In addition, any shipping charges associated with the order will be deducted from the refund (including the original shipping cost for items with free shipping).
- Refused Shipment
- If you refuse delivery for an incorrect item instead of requesting an RMA and following the return procedure outlined above, the shipment will be considered an unauthorized return and subject to the policies thereof.
